Policies

Privacy Policy

Last updated: 11 September 2025

ATNAC Fitness Studio ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what data we collect, why we collect it, how we use it, how long we keep it, and your rights in relation to your data.

1. Information we may collect

• Identity: name, date of birth (if provided).
• Contact: phone number, email address, postal address (if provided).
• Demographic & profile: postcode, preferences, goals and interests.
• Service data: appointment details, consultation notes, meal plans and support messages.
• Usage & device: cookies, IP address, browser / device information, pages visited and form submissions.

2. Why we collect and how we use your data

We use your information to provide and improve services, communicate with you, and comply with legal and billing obligations. Typical uses include:

• Delivering services such as consultations, personalised meal plans and follow-up support.
• Scheduling and managing appointments, and sending confirmations or updates.
• Responding to enquiries and providing customer support.
• Improving our products and website (analytics, testing and support).
• Marketing (only with your consent) such as promotional emails about offers and updates.

3. Lawful basis for processing

Where required by law, we process personal data because:

• Processing is necessary to perform a contract with you (e.g. booking and delivering a paid plan).
• We have your consent (e.g. for marketing emails or cookies where applicable).
• We have a legitimate interest (e.g. fraud prevention, improving services), subject to your rights.

4. Cookies & similar technologies

We use cookies to make the website work and to analyse traffic. You can control cookie settings through your browser. For essential cookies (site function, booking form) we rely on legitimate interest; for analytics and marketing cookies we rely on consent where required.

5. Sharing and third parties

We may share your information with trusted third parties who help deliver services (payment providers, email services, analytics platforms, or hosting providers). Such partners only receive the data necessary to perform their function and are contractually bound to protect it.

6. Data retention

We retain personal data only as long as required for the purpose it was collected, or to comply with legal and tax obligations (typically a few years for billing records). Contact data for marketing is retained until you opt out.

7. Your rights

You may, subject to any legal exceptions, request access to, correction of, export of, or deletion of your personal data. You may also object to processing based on legitimate interest and withdraw consent at any time (e.g., to stop marketing emails).

To exercise your rights, contact us at the address below. We will respond within a reasonable time and in accordance with applicable law.

8. Security

We implement reasonable technical and organisational measures to protect your data. While we strive to protect your information, no online transmission is completely secure; if a data breach occurs we will follow legal notification requirements.

9. Children

Our services are not aimed at children under 16. We do not knowingly collect personal data from children. If you believe we have such data, please contact us and we will delete it promptly.

10. Contact & complaints

If you have questions, privacy requests or complaints, contact:

If you remain unhappy after contacting us, you may lodge a complaint with your local data protection authority.

Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the ATNAC Fitness Studio website and our services. By using the website or purchasing services you agree to these Terms.

1. Parties

“We”, “us” and “our” means ATNAC Fitness Studio (operational address: 1/550C, Unee Nagar, Gangasandiram, Krishnagiri, Tamil Nadu 635115). “You” means the user, visitor, or customer.

2. Services & content

We provide online nutrition coaching, meal plans and related services. We aim to keep website content accurate but do not guarantee completeness, timeliness, or suitability for specific goals. Information is for general guidance and does not replace professional medical advice.

3. Your responsibilities

You agree to provide accurate information during bookings, to follow reasonable instructions from our staff, and to inform us of any medical conditions that may affect service delivery. You are responsible for choosing services suitable to your needs.

4. Payments and refunds

Payments are processed via third-party providers. Refunds (where applicable) will be handled according to our Cancellation & Refund policy. We are not responsible for delays or failures caused by payment providers.

5. Intellectual property

All website content (designs, text, images) is owned or licensed to us. You may not reproduce or reuse content except as permitted in writing. Third-party trademarks are acknowledged and remain their owners’ property.

6. Liability

To the maximum extent permitted by law, we exclude or limit liability for indirect, incidental, special or consequential losses, and for any loss of earnings, revenue, or reputation. Our total liability for direct losses arising from the services shall not exceed the amount you paid for the service in question.

7. Links to other sites

Our site may contain links to third-party websites. Links are provided for convenience and do not imply endorsement. We are not responsible for third-party content or practices.

8. Changes to Terms

We may change these Terms at any time. Material changes will be posted on this page with a revised “last updated” date. Continued use of the site after changes indicates acceptance of the updated Terms.

9. Governing law and disputes

These Terms are governed by the laws of India. Any dispute arising under these Terms will be subject to the exclusive jurisdiction of courts in India.

10. Contact

Cancellation & Refund Policy

We aim to be fair and transparent. This policy explains how cancellations and refunds are handled for paid services.

1. Appointments & cancellations

• Clients may cancel or reschedule an appointment up to 24 hours before the scheduled time without charge.
• Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee or forfeiture of the payment, at our discretion.

2. Refund window

If you proceed with a consultation and then believe the service was not delivered as described, you may request a refund within two (2) days from the date of the appointment. Refunds are reviewed on a case-by-case basis and processed after verification.

3. How to request a refund

To request a refund, contact us as soon as possible at:

Please include your name, booking reference, date of appointment and reason for refund request. We will acknowledge receipt and aim to resolve requests quickly. Refunds (if approved) will be issued via the original payment method where possible.

4. Exceptions

Refunds do not generally apply to digital goods or plans that have been fully delivered (for example, a completed meal plan emailed to the client), unless there is a clear failure to provide the agreed service.

Shipping & Delivery

We are a service provider and do not ship physical products. For services that produce digital deliverables (for example, customised meal plans), we deliver to the email address you provide.

• Digital deliverables (meal plans, PDFs) are typically sent within 24–48 hours after the consultation.
• If you do not receive your deliverable in the stated timeframe, please contact us at atnacfitness@gmail.com or call +91 96292 35928.
• Delivery time may vary during peak periods or for complex, bespoke plans.